Feedback & complaints

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If you are unhappy with our service…

It is important that if you are unhappy, you let us know so that we can try to fix the problem.

Call us on 9722 5200 and ask to speak to your Team Leader or Disability Services Manager.

You can also email us: ndis@woodville.org.au

If you are still not happy then there are people that you may wish to contact to help sort out the issue.
If you are unhappy with Woodville, and do not feel that you are resolving your complaint there are many external organisations that can help you, some of these are;

NSW Ombudsman
Phone: 9286 1000
Toll free (outside Sydney metro): 1800 451 524
Web: www.ombo.nsw.gov.au
Email: nswombo@ombo.nsw.gov.au

Commonwealth Ombudsman
Phone: 1300 362 072
Web: ombudsman.gov.au
Email: ombudsman@ombudsman.gov.au

NSW Fair Trading
Phone: 13 32 20
Web: fairtrading.nsw.gov.au

Self-Advocacy Sydney
Phone Number: 9622 3005
Email Address: info@sasinc.com.au

Know your rightsClick here to download the The NSW Disability Service Standards.

E: ndis@woodville.org.au
P: 9722 5200

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